Shipping & Delivery Policy

Effective Date: 24 July 2026

At Sri Renuka Ellamma Home Foods, we are committed to delivering fresh, authentic homemade products safely and on time. Please read our Shipping & Delivery Policy before placing an order.

1. Order Processing

All products are freshly prepared after order confirmation.
Orders are typically processed within 1–3 business days.
During festivals, holidays, or peak seasons, processing times may be slightly longer.

2. Delivery Timeline

Estimated delivery time depends on your location:

Within Andhra Pradesh & Telangana: 1–3 business days
Other Locations Across India: 3–7 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Special promotional offers or free shipping may be available from time to time.

4. Delivery Partners

Orders are shipped through trusted courier and logistics partners to ensure safe and timely delivery.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, email, or phone (where available).

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Sri Renuka Ellamma Home Foods is not responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses
Incorrect contact information
Recipient unavailability

Additional shipping charges may apply for re-delivery.

7. Damaged or Incorrect Orders

If you receive:

A damaged product
An incorrect product
A missing item

Please contact us within 24 hours of delivery with:

Your Order ID
Clear photographs of the product and packaging
A brief description of the issue

We will review the request and provide an appropriate resolution.

8. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Public holidays
Transport disruptions
Courier service delays

We appreciate your understanding in such situations.

9. Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

10. Contact Us

For shipping or delivery-related queries, please contact us:

Sri Renuka Ellamma Home Foods

Phone: +91 99635 39472
Phone: +91 96767 61154
Email: srirenukaellammahomefoods@gmail.com